After finding a doctor or wellness expert whom you think is suitable for you, you can make your first contact by sending a personal message using our secure text-based messaging feature.
Messaging the first time
Navigate to the health provider’s Professional Profile and click the blue message icon on the right-hand side of the screen.
Messaging the second time onwards
If you have contacted the provider in the past, simply visit your Messages tab to resume the conversation.
Then, look for your previous conversation. Send your message by typing your message in the white box at the bottom of the page and clicking the blue Send icon.
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Note: You can also send a message to a client or health provider on your video call screen during your online appointment. Simply look for the blue message icon on the top-right corner of the screen and click it.
Related: Purchasing a package with a wellness expert |
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